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FAQS

Where is CMdeal located?

Our HQ is located in Los Angeles, California.

Are there any delays due to the current crisis?

No delays with CMdeal Our team is working safely and carefullywith best-practices of social distancing and other various pre-cautions. All our customer support representatives and designers are working from the comfort of their home.

Our production team is working overtime to keep up with our heavy demand to ensure your order is shipped in time. Since every sign is handmade,they take about 7 business days to created, tested and shipped out.

During rare instances, there may be a delay during transit with shipping caiers. We have seen a very small percentage oforders have asight 1-2 delay by shipping carriers due to the current crisis. Please let us know if you need your item by a specific date and we will do our best to accommodate you

Why should purchase a LED neon sign from CMdeal?

Great questions! Here are some great reasons to choose a LED neon sign from us:

--Affordable-Our neon LED signs are a cost-effective alternative to neon gas signs. They lookjust as beautiful but are over 7 times more aordable than neon gas signs. Traditionally, neon gas signs are very expensive. Aneon LED sign that costs $500 with CMdeal, would cost over $3500 in neon gas.

--1 Year Warranty-All of our signs come with a 365 day warranty covering faulty items.If your sign arrives damaged.or stops working.we will send you a new one for freel.

--Highest Quality-Delivering the highest quality products is the CMdeal motto.CMdeal LED neon signs use silicone tubing which keeps your sign looking brand new for 50,000+ hours of use time. Other companies use PVC material for their signs,which yellows out overtime and does not last as long.All litist signs are handcrafted and use the highest quality materials to last for 10+ years.

--Energy Efficient-Neon gas signs can cost hundreds of dollars a month to keep powered. CMdeal neon LED signs are energy efficient, costing less than $1 a month to keep powered. That's over 100x more affordablel Our signs are also eco-friendly.

--Durable & Safe-Our LED signs are made from silicone and acrylic. They are not made from fragile glass. They weigh less than 10 pounds on average and do not get hot, so they are safe to the touch. They are kid and pet safe.

--Easy to Install-Al of neon signs come with pre-dilled holes and screws for easy installation. Our canvases also include hooks an al required hanging materials.

--Remote controlled-All Flitistneon signs come with a remote controller which can adiust the briahtness of vour sign. switch through different flashing modes, and turn your sign on and off.

 

Can l customize my_own neon sign with CMdeal?

Absolutelyl CMdeal neon signs are fully customizablel You can create your own text based sign using this link. If you need something more custom,such as an image or logo, use this /ink.

What customization options do L have for my_neon sign?

√ Color: Choose from 9 shades to match any room or moodl Inspiring choices include pink,green, blue, light blue,purple, red,yellow,orange and white.

Size: Choose from 5 versatile widthsl 19.7"(50 cm), 29.5"(75 cm), 39.3"(100 cm),59"(150 cm), 88.5"(225 cm)

Font: Over 50 different fonts, from simple to more complex options. Choose the perfect font for the vibe you're trying to set.

Silhouette: Choose from 2 silhouettes with our acrylic backing styles. We can cut to shape or square cut (the entire background)

Location: Want to add a neon vibe to your outdoor space? We can even make it waterproofl

Rush Order: Need your sign within a week? We can expedite the production and shipping speed to ensure you receive it within 7 business days, compared to 14 days.

When will l receive my artwork?

All U.S.orders typically arrive to your doorstep within 8-10business days of your purchase. Orders to all other countries will arrive within 14 business days of your purchase.

How do lget my tracking number?

You will be automatically emailed with your tracking number once we ship out your order. If you don't receive your tracking number within 7 business days, please reach out to ceo@cmdeal.com

What is your return/exchange_policy?

Please reach out to support@cmdeal.com for all returns/exchanges.

Since all orders are handmade on demand,order cancellations must be done within 24 hours before we get started making it. Once your order is in production,it can not be canceled or switched.

Customer satisfaction is our #1 priority. We insure all our orders with a 60-day money back quarantee.If vour art piece was not what vou expected.just return it undamaged and we will process your refund once we receive it. Please e-mail us for info on how to return an order. Please note that we do not provide pre-paid shipping return labels. Orders must be sent back at customers expense. We HIGHLY suggest you get a tracking number with your return also, as we are not liable for lost return packages.

Please reach out to support@cmdeal.corm for all returns/exchanges.

Are your art pieces_presented in Inches or Centimeters?

All our canvases are presented in inches, and all our neon signs are presented in centimeters.

Where can Ladd a coupon / discount code to my_purchase?

We offer discount codes on very limited basis.If you have one, you can input the discount code on the checkout page,before paying for your order.

What payment methods are accepted?

We accept Visa, MasterCard, American Express, Discover & Paypal.

How can L contact Elitist Canvas customer Support?

We work hard to make sure your satisfaction is 100%, if you have any questions or concerns feel free to email us at: support@cmdeal.com